FAQ

The easiest way to book your rental is through our website. In case, you need any help for booking please contact us online or call us on Toll-free # 0800 2WINGS (0800 294647). If you are calling from outside New Zealand, please call on +64 9 217 2212.

With no hidden fees and well specified charges for rental and services, Wings Car Rental in Auckland offers best price including Goods and Services Tax (GST). Also, covers each rental with standard third party and public liability cover. All prices are in New Zealand dollars.

Convenient Pick-Up & Drop-Off at Auckland Airport
Book your rental car online and choose between the Domestic or International Terminal for pick-up and drop-off. Provide your flight details, and we’ll track your arrival. You’ll receive a text message and email with clear instructions and the exact location of your car.
Domestic Terminal: Pick up and drop off at Car Park M. Our team is available 24/7 to assist you and hand over the keys.
International Terminal: Pick up and drop off at Car Park D. Our team is available 24/7 to assist you and hand over the keys.
Enjoy a smooth and hassle-free car rental experience right at the terminal! 

Pick Up & Drop Off Your Rental Car in Auckland City Centre
You have two convenient options for collecting and returning your rental car in Auckland CBD:
1) Downtown Carpark – 31 Customs Street West, Auckland CBD
Central Location: Pick up and drop off your rental car at Downtown Carpark (31 Customs Street West, Level 1B, near the pay machine).
Easy Booking: Select "Auckland City Centre (Downtown Car Park)" as your pick-up/drop-off location when booking online.
Hassle-Free Service: Our team will meet you at your scheduled time.

2) Custom Location – Hotel or Accommodation Delivery
Doorstep Service: Get your rental car delivered to your hotel or accommodation in Auckland City Centre.
Simple Booking: Choose "Deliver to my address" and enter your exact location.
Seamless Pick-Up & Drop-Off: We’ll deliver and collect the car at your scheduled time.Fees & Hours:

Free during office hours:

Office hours: 8:00 a.m. – 6:00 p.m.
After-hours drop-off surcharge applies.

New Zealand roads offer two types of public EV chargers: AC(Alternative current) and DC(Direct current) chargers. All Battery Electric Vehicles (BEV) have in-built converters to convert the AC power to DC power. So, if charging with an AC charger, BEV all automatically changes the power to DC and stores it in the battery. That's why AC chargers take longer to charge BEV compared to DC chargers. DC chargers are repid chargers as chargers convert the energy from AC to DC before even charging BEV and power is fed directly into the battery taking less time to charge.

AC chargers are the best option for regular use and increase the life of the battery while using public fast chargers too frequently deteriorates battery health over a period.

Public fast AC chargers offer 7-22kW and can take approximately 5 hours or more to fully charge a BEV depending on the charger you are using and the charging status of the battery.

Public rapid DC chargers offer 50kW+ and can take approximately 1 hour to fully charge a BEV depending on the charger you are using and the charging status of the battery.

EV charging stations are throughout New Zealand and can be found in supermarket and shopping mall parking, gyms, hotels, parks, beaches, and campgrounds, and some major gas station companies have also installed at many of their sites.

If you are hiring Tesla, the Tesla supercharger is the best option to charge your EV on the road as it is easy to locate the nearest station from the vehicle screen and takes roughly an hour to charge the full battery. If the Tesla Supercharger is not available nearby, or you are hiring MG4 EV then there are plenty of other service provider charging stations where you can charge BEV. All you need to do is download the application of the service provider and follow the instructions near the charging station.

Our Tesla vehicle comes with a Mobile connector compatible with New Zealand adaptors. So, if you need, you can plug in only in a 200-240 volt single-phase AC supply and a 50-60 hertz wall outlet that has a dedicated and properly-grounded circuit. The minimum single-phase current is 8A. For more details please read Gen2 Mobile Connector Owner's manual on the Tesla website or speak to our friendly staff during the pick up of your vehicle.

Our MG4 EV vehicle comes with Type 2 'Go' 7KW charging cable compatible with New Zealand adaptors. It can be plugged in a 230V AC supply and a 45-55 hertz wall outlet that has a dedicated and properly grounded circuit and rated current is 8A. For more details please speak to our friendly staff during the pick up of your vehicle.

For more on the public charging network please refer NZTA transport service journey planner page online.

Any promotional Promo or Discount code must be entered (and press “Apply”) after vehicle and service selection but before payment during reservation. The Promo code can be entered at the left bottom corner during the insurance selection page.

We recommend you book at least 3 days in advance of vehicle pick up date. In summer, and peak seasons (Nov-Mar), would recommend booking as soon as possible.

A full, current, and valid New Zealand driver's license is required to rent a car from Wings Car Rental Auckland. We will be unable to rent a vehicle for a New Zealand driver’s license with disqualification or suspension. We will be unable to rent a vehicle for a Restricted License (New Zealand or Overseas).

An overseas driving license is only acceptable if it is current, full, and valid and can show an international driving permit. Also, if the overseas driving license is not in English, then one must have a translated certified copy of the overseas driving license.

WCR can also accept digital driver's licenses; however, a physical copy of the license must be presented during booking and pick-up of a vehicle.

Wings Car Rental Auckland accepts payments with cards and does not accept cash for rental payments.

Credit cards and Debit cards, Visa, Mastercard or American Express are accepted for payment.

Processing fees may apply to all credit card payments and all online debit card payments: 2.7% + NZ$0.30 for Visa and MasterCard use, 3.7% + NZ$0.30 for American Express, Diners, and JCB, and which may vary depending on third-party payment providers. Please note that all processing fees are subject to GST.

The Hirer needs to show the same credit or debit card used for booking during pick-up of the vehicle. No photocopy or soft copy of the credit or debit card will be accepted. The cardholder must be the renter and present when collecting the vehicle.

Wings Car Rental Auckland booking doesn’t require upfront full rental payment. A deposit of 20% is required during peak seasons (Nov-Mar) at the time of rental booking. The full amount of rental is to be paid at the time of pick up the vehicle for rental.

Bond depends on the insurance package opted for hire. Bond or pre-authorization is required if the rental booking opts for Wings Bronze or Wings Silver cover insurance and the amount varies and depends on the vehicle hired. The rental booking with Wings Gold Cover doesn’t require any bond or pre-authorization as a security. 

Any Bond or pre-authorization will be charged at the time of booking and will be refunded or released after rental. If it is reserved, it will take 3-10 working days to release, depending on your card and bank account. Please note that the reserved amount may not reflect as a transaction in your bank account.

An Excess applies in the event of an accident or damage to the vehicle and the amount varies and depends on the vehicle hired. You are liable for this amount, referred to as your liability. The amount will be charged to your credit card and if the cost of the damage is lower than the excess, the difference will be refunded to you once the claim has been processed.

*Glass Cover Protection and Tyre & Wheel Protection is excluded in Wings Silver Cover and Wings Gold Cover as well as if hirer using their own insurance for rental. Actual cost of repair or replacement would be paid by hirer if damages occurs. However, the hirer may opt in separately to avoid these charges. Please refer more of insurance inclusions and exclusions in terms and conditions.

At Wings Car Rental, we understand that windscreen and glass damage is a common occurrence on New Zealand roads, especially given the gravel surfaces and unpredictable weather. That’s why we offer optional Glass Cover Protection for added peace of mind during your rental period.

What’s Covered:

• Windscreen chips and cracks

• Full windscreen replacement (if necessary)

• Side and rear window damage

• Wing mirror glass damage

What’s Not Covered:

• Damage due to negligence, intentional acts, or unlawful use of the vehicle

• Damage caused while driving off-road or in prohibited areas

• Damage not reported during the rental period

• Headlight and taillight damage (unless otherwise specified in your rental agreement)

Cost:

Glass Cover Protection can be added to your rental. This protection reduces or eliminates your liability for windscreen and window glass damage.

Important Notes:

• Without Glass Cover Protection, the cost of repairs or replacement will be charged to the renter.

• All damage must be reported immediately to Wings Car Rental for the policy to remain valid.

• Glass Cover is optional but recommended, especially for travel in rural or high-risk areas.

At Wings Car Rental, we take great care in maintaining our vehicles to ensure a safe and smooth driving experience. As part of our rental agreement, customers are responsible for any damage to the wheels and tires during the rental period.

Customer Responsibilities:

• Inspect the wheels and tires before leaving the rental location and report any pre-existing damage.

• Drive cautiously to avoid damage from potholes, curbs, road debris, or off-road conditions.

• Ensure proper tire pressure and avoid driving with a flat or underinflated tire.

Types of Wheel & Tire Damage Covered Under This Policy:

The following types of damage may result in repair or replacement charges:

• Punctures or sidewall damage from hitting sharp objects or curbs.

• Bent, cracked, or broken rims due to impact with potholes or rough terrain.

• Excessive wear or bald tires caused by improper driving or misuse.

• Tire blowouts due to reckless driving, overloading, or continued use of a flat tire.

Repair & Replacement Charges:

If wheel or tire damage occurs during your rental, you will be responsible for the cost of repairs or replacement based on:

• Tire patching or minor repairs: $80

• Full tire replacement: Actual cost per tire

• Rim repair or replacement: $120 per wheel

Damage Protection Options:

For peace of mind, we offer optional Tire & Wheel Protection Coverage, which may cover repair or replacement costs in case of accidental damage. Ask our team for details at the time of rental.

Exclusions:

This policy does not cover normal wear and tear. However, any damage due to reckless driving, off-road use, or intentional harm will be the renter’s full responsibility.

We are an Auckland - New Zealand based and you can arrange pick up from our Auckland branches and custom locations in Auckland and return in our Auckland branches or custom locations in Auckland. For any one way rental deal, please enquire with us as we do have vehicle transfers requirements some times.

Rental vehicles cannot be driven or used on any beach or an undesignated road or off-roads including all below areas. Our insurance are not covered on those roads and the hirer will be liable for any breakdown assistance service and cost, recovery, repair, and cleaning costs.

o Ninety Mile Beach and Te Paki Stream and Dunes

o North of Coromandel Peninsula beyond Colville

o Skippers Canyon road, Macetown and beyond Glenorchy near Queenstown

o Tasman Valley Road, Raspberry Creek and Ball Pass near Aoraki Mt Cook

To hire a car with Wings Car Rental in Auckland, the Hirer needs to be at least 21 years of age with a current and valid driving license. To hire a Tesla EV all authorized drivers must be at least 25 years of age.

New Zealand law says,

- All children under seven years of age must use an approved child restraint appropriate for their age and size

- Children aged seven must be secured in a restraint if one is available in the vehicle.

WCR provides two options for child restraint in the car depending on the age and weight of the children.

- Forward-facing child seat which is suitable for children 2-4 years of age and 8-18 Kg of weight

- Forward-facing booster seat which is suitable for children 4-7 years of age and 15-35 Kg of weight

WCR does not provide Rear-facing Child restraints suitable for children up to 2 years of age.

International best practice recommends using a booster seat until the child reaches 148 cm tall or is 11 years old.

For more details please refer Child Restraint section Waka-Kotahi website or ask our friendly staff for the correct selection of the child seat.

WCR recommends reserving a child seat at the time of booking and in advance. Child seat requests at the time of vehicle pick up may not fulfilled due to the unavailability of a child seat.

Installing the child seat is a breeze, thanks to our user-friendly design and easy-to-follow instructions. Our trained staff is also available to assist you with the installation process, ensuring that the seat is properly secured in your rental vehicle.

Any rental extension must be communicated before 24 hours of the scheduled rental return time. The extension request communicated within 24 hours of the scheduled rental return time will not be considered. Any request for extension is subject to availability of the vehicle and WCR possesses full right to accept/reject any extension request. The rate of the daily hire rental may be higher or lower than the existing rental agreement daily rate which will be communicated by WCR to you before the granting of the extension. Please send any extension request through the "contact us" form or give us a call on 09 217 2212.

The Hirer may return the Vehicle earlier than the end of the scheduled rental return time. No refunds will be provided for early returns if the vehicle is returned within 24 hours of the scheduled rental return time. If Hirer returns the Vehicle 24 hours before the scheduled rental return time, WCR can offer a refund after recalculating any difference for that period. Recalculation of the daily rate may differ due to shorter periods and the Hirer may lose any benefit of promotional offer or promo code for during that Hired period and the Vehicle if applied in the form.

For late returns, If the Hirer returns the Vehicle after 1 hour and within 3 hours of the scheduled return time, then the Hirer will get charged 30% of the current daily rate. If the Hirer returns the Vehicle after 3 hours of scheduled return time, then the Hirer will get charged for the current daily rental rate for that day. If the vehicle is returning more than 6 hours after a scheduled return time or as a valid agreed extension then the Hirer is liable to pay a one-off $250 fee plus the daily rental rate for each day with all other relevant charges. For more details please refer our rental terms and conditions.