Wings Car Rental Limited, trading name Wings Car Rental (“WCR”, "we", "us" or "our") take our obligations regarding privacy seriously. In this Privacy Policy (Policy), "you" and "your" means the individual or group of individuals providing Personal Information to us.

This Policy describes the way we collect, hold, use, and disclose your Personal Information in relation to our vehicle rental services. This Individual's Personal Information has the same meaning as in the Privacy Act 2020 (Act) and can be used to identify an individual or that is linked to an identified individual.

Scope of this Policy:

The Policy applies when you use our website www.wingscarrental.co.nz and our other services including your visit and communications to our business in person through verbal, paper, and/or electronic ways of communication and you agree to the terms of this Policy.

We may update this Policy from time to time to reflect changes to new laws (if any), rental business regulations, and information technology. WCR advises you to keep visiting at our privacy policy page for such changes as we will keep an updated version available on our website.

This Policy follows NZ Privacy Act 2020 (Act) and is governed by the laws of New Zealand.

The Personal Information we collect from you

The personal Information we collect and hold from you includes but is not limited to:

• Personal Identifiable Information details such as name, email address, mailing address, phone number, birth date, gender, and interests verifying documents such as passport.
• Billing and Payment details such as credit card number, and billing address
• Driver's Licence Number photocopy of your Driver’s Licence
• Your login details on our website such as username, account number, and password
• Your preferences Information such as product wish lists, booking history and preferences, marketing interests, traveling location preferences, and services preferences you are opting.
• Information technology details such as your IP address, browser type, referring/exit pages, and operating system.
• We may collect/get information from third parties and communications such as parking infringement, traffic infringement, toll road, onboard vehicle software details, third-party payment service provider, and distance traveled by you during the rental.

Providing your Personal Information may be required due to a legal obligation, it may be voluntary or may be required for us to enter a contract with you. If the Personal Information we request is not provided, we may not be able to supply the relevant service to you. We will not be able to provide our vehicle rental services to you if you do not provide the information required to provide that service.

The way we collect your personal information:

We collect your Personal Information through below processes:

• While you are booking, enquiring, accessing our website, signing up on our website
• We also collect information when you give your details in writing (form filling) as well as on phone calls
• Through third parties when you authorize us to contact or as otherwise permitted by New Zealand Privacy Act 2020 (Privacy Act).
• Through social media platforms like Facebook, Twitter, and Instagram which are linked to our website and accessible using links on the logo of those social media platforms.
• Third-party services like payment services, which may be operating from overseas (outside New Zealand). This may involve the transfer of your Personal Information to countries that have less legal protection for Personal Information than New Zealand.
• Third-party services like advertising partners, which may collect non-personally identifiable information to target advertising based on your activities and interests. Third-party advertising is either being diverted to our website or our advertising is being displayed on third-party websites.
• In case you are accessing our website from overseas (outside New Zealand), you are transferring Personal Information to us in New Zealand. In this case, as discussed in the above two points, we are relying on third-party applications or websites to hold and process personal information on behalf of us which may be operating from outside New Zealand including those countries that have privacy laws and regulations less legal than New Zealand and for EU residents, may not have an adequacy decision by the Eropean Commission. We are recommending you act responsibly if you are operating from those countries as our website and application do not authorize such third parties to disclose information for their purposes.

Cookies

• A cookie is a tiny set of data stored on your device and transmits information like IP address, device, sessions, and activities using web browser to our devices through our websites and applications.
• We may collect information using cookies on our website. The purpose of the cookies on our website is to collect information about your IP address, device, sessions, and activities. Depending on the browser you are using, either you can disable or reject the cookies being used by our website, but it may prevent or delay some functionality on our website.

Our website uses below cookies

• Essential cookies are vital for websites to perform their actions and have little to do with tracking. These cookies allow core website functionality such as user login and account management. Our (most) websites that require users to log in would not work properly without these strictly necessary cookies. Most importantly, strictly necessary cookies do not require user consent – all cookie laws, including the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Law (CCPA) allow essential cookies to be exempt from collecting user consent before performing their actions.
• Functional cookies are not vital for websites, but they allow us to remember important information and user preferences. Information can include login data, location, language, and enhanced content. We are using the below function cookies on our website.
• Session cookies to remember your selections on our website. These are deleted when your session is closed.
  

Performance cookies, which can identify you when you return to our website. These cookies help us to understand your browsing behavior within our website.

Analytics cookies, we also use third-party analytic and optimization tools to help us to analyze performance from our website and optimize our services accordingly. These third-party cookies are to understand the use of our website, and such third parties may use this information to report to us to help us better understand your use of our website.

Advertising Cookies, we may also use thirty-party advertising platforms to manage our advertising on third-party websites. These third parties use cookies and other technologies to collect information about your activities on our website and other websites you visit in order to provide you with targeted advertising based on your location, demographic, and activity. Such third parties also measure ad performance and report aggregate statistics to us.

The third party's primary function is to collect information on behalf of us and some of those information they have to collect for their legitimate interests and improvement of their services. These third parties may be based overseas (outside of New Zealand) and are covered by our agreements as standard data protection clauses with them to protect any personal information they are collecting from our website and application through their cookies and technologies.

If you do not agree to the use of cookies, or would like to block some or all of the cookies on our website from being downloaded onto your computer or device, you can do this by manually disabling or rejecting the use of cookies through our cookies banner or your internet browser.

The purpose for the collection of your personal information

WCR collects, uses, and discloses Personal Information only when legal requirements and obligations for hire or service offering. We may use and share your Personal Information for any of the below purposes, in any instance authorized by the Privacy Act, or in any other manner with your consent.

The personal information to enter into rental and service contracts

• To process your request for hire and service
• To confirm your request for hire and service
• To determine eligibility for hire and service you have requested
• To share product and service information with you
• To help and assist during breakdown during the rental period
• Manage your account and bookings

The personal information to share with our partners and other entities is an obligation and you have provided your consent to do so as soon as you enter into our rental and service contract.

• Your name, card details, email, and contact number to process your payments through third-party applications
• Your name, address, contact, driving license, date of birth, and rental contract with enforcement bodies in the event of any parking, speeding, and any other driving offense
• Your IP address, device, sessions, and activities to study and share for improvement of our services and website experience, advertising including our third parties’ applications and websites, conducting surveys, marketing of our products and services, and any other purposes related to information technologies.

How we manage and secure your Personal Information

The security of your personal information is paramount to us. Our all staff and personnel are educated to keep the confidentiality of your Personal Information under the Privacy Act. Our website and rental software uses encrypted transformation for all sensitive details such as account and password, payment processing, etc. However, over the Internet, personal information is not 100 percent secure during electronic transmission and storage.

We are holding your details like name, address, contact, date of birth, and email address for booking purposes, during and after the rental period.

In case you have a sign-up account with us, we will keep your information on our website and car rental software to provide the service you may have requested, and share new letters, promotions, and other marketing materials. When you are deactivating your account, it will get erased all relevant information for your account except rental booking history. The details of rental booking history, we may use in general to improve our services or to use legally under obligations we may have and/or resolve disputes.

Any other queries regarding your Personal Information

We encourage you to contact us at the below address to access, correct, and update your Personal Information.

             Wings Car Rental Ltd

             Cont. 0064 9 217 2212

             Address: 66A Alexander Street, Cockle Bay, Auckland, New Zealand 2014

If a dispute arises between us and we cannot resolve it with you, then you may wish to lodge your request on www.privacy.org.nz   

For EU residents where General Data Protection Regulations (GDPR) applies, you have the right to restrict processing or to object to processing and data portability as set out in the GDPR. You may also complain to a supervisory authority.

Notification of changes

We may update this Policy from time to time to reflect changes to our information practices considering new laws and technology updates. We encourage you to periodically review this page for the latest information on our privacy practices.

You can contact us about this privacy statement by mail or email us at the address below:

Wings Car Rental Ltd

66A Alexander Street, Cockle Bay, Auckland, New Zealand 2014

Email: info@wingscarrental.co.nz

Phone: 0064 9 217 2212